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CSV File - Invalid

Karen avatar
Written by Karen
Updated over 3 weeks ago

To ensure your CSV file works seamlessly with our bulk schedule feature or AI Agent training, verify the following:


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​Smart quotes or special characters (like curly quotes) can be problematic if the file is saved in a non-UTF-8 format. You should ensure the file is saved as UTF-8 encoded text.
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🪟 Windows (Notepad)

  1. Open the file in Notepad.

  2. Click File > Save As.

  3. In the dialog:

🍏 macOS (TextEdit)

  1. Open the file in TextEdit.

  2. Go to Format > Make Plain Text (if not already plain text).

  3. Click File > Save or File > Save As.

  4. In the Save As dialog:

💻 VS Code

  1. Open your file.

  2. At the bottom right, click on the encoding label (e.g., “UTF-8”, “Plain Text”, etc.).

  3. Choose “Save with Encoding” > UTF-8.

📊 Excel

Important: Excel often defaults to a non-UTF-8 encoding for CSV exports.

To save a CSV in UTF-8:

  1. Click File > Save As.

  2. Choose file type: CSV UTF-8 (Comma delimited) (*.csv).

  3. Save the file.

On older versions of Excel, you may need to export using "CSV UTF-8" explicitly or use Notepad afterward to re-save in UTF-8.


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