đł Troubleshooting Failed Payments
If your payment was not successful, it is typically due to an issue with the specific card used or a security block from your bank. Please review the common reasons below to resolve the issue.
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Reason 1: Unauthorized Transaction by Bank
Card providers and banks often decline transactions for security reasons (e.g., the transaction doesnât match your typical spending habits).
International Users: If you are outside the US, ensure your card is enabled for international and online purchases.
Confirmation: Contact your bank to confirm that the transaction is authorized.
Reason 2: Invalid or Expired Card
Double-check that you have entered the card number, expiry date, and CVV code correctly.
Updating Info: If you need to add a new card or correct your information, go to Settings > Billing.
Reason 3: Insufficient Funds
Ensure your account balance is sufficient to cover the total amount of the subscription. If necessary, try using a different payment method.
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Reason 4: Card Not Activated
If you are using a newly issued card, ensure it has been fully activated before attempting the purchase.
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Reason 5: Blocked by Fraud Prevention (Stripe Radar)
Simplified uses Stripe to process payments. Their fraud prevention tool, Radar, automatically blocks payments identified as high-risk.
Common Trigger: This usually happens if the CVC or Postal Code provided does not exactly match the records on file with your bank.
Still need help?
If you have checked the reasons above and your payment is still failing, please reach out to our support team directly via Live Chat.
To help us assist you faster, please have a screenshot of the specific error message ready to share with us in the chat window. We are available to troubleshoot the technical side once you have confirmed with your bank that the funds are available.