How to start using the Social Inbox
Laila avatar
Written by Laila
Updated over a week ago

The Social Inbox is a feature that will help you keep track of messages and comments from all your social media platforms in one place. This will help you save time and be more efficient in your social media management.

1- Log into your Simplified account go to your dashboard then click on Social Media

2- Once you are in the social media section click on the "Inbox" button in the main menu on the left.

  • The accounts you previously connected to the Calendar will be listed in the inbox. Select the one(s) you want to use. You can also click the account icon to unselect it.

  • Social Inbox is available for the following account types: Facebook Page, Instagram Business, Google Reviews, YouTube Channel and LinkedIn Business.

  • You can select all types of notifications from your social networks and individually select the notifications you want to review by clicking on the corresponding checkbox and then on "Apply". The number you see next to each box is the total number of comments, messages, or mentions.

  • In the list here you will able to identify which platform the stream originated from and what type of content it is (mention, review, comment, message).

  • In the top toolbar you will see two options, streams and conversations.


Select the social network you are interested in and you will have an overview of comments, mentions, messages and tags.

  • You can hover your mouse over a notification and icons will appear on the right hand side. You will have the option to:

    • Go to conversation: Reply to or review the message within Simplified.

    • Mark as resolved: This means that you have resolved the conversation and it will no longer appear in your inbox.

If you mark a conversation as resolved and the user replies afterward, it will be reopened and appear in the inbox as unresolved. This means that the conversation will no longer be considered resolved and will require further attention.


If you open the conversation, you will have the ability to respond to your clients or customers right in Simplified.

  • Type your response, upload media using the plus icon if you like, and click send.

  • Remember that you will receive messages and reply directly from Simplified, now you can easily reply, see who has replied, and check all your notifications in one place.

Simplified is here to make your social media management easier. For more resources and tutorials, feel free to visit the Academy or the Help Center. These platforms are filled with useful information to help you make the most of Simplified's features.

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