Assigning a team member to respond to your social media conversations can be very helpful. this may be useful when you're trying to spread out the workload or need a specific department/member of your team to answer some messages from your followers.
Follow these steps to learn how to assign a conversation to one or more members of your team in Inbox:
1- Log into your Simplified account with your email or Google/Facebook login.
2- Click on Social Media.
3- Click on Inbox.
4- Open any conversation you want to assign to one or more members of your team.
5- Go to Assignees in the bottom corner of the right side menu and then click on the Assign user icon.
6- A new menu will open with the members of your team in Simplified. Find the person you want to assign that conversation to and then click the Assign user button to the right of the member's name.
7- It's done! Remember that you can add more team members by following steps 5 and 6 again.
