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Why have I been charged?

💳 Why have I been charged? Account was/is inactive, Forgot to Cancel Subscription, Team members

Written by Team Simplified


​Understanding your billing is straightforward. As Simplified is a self-service platform, all account management—including renewals and team adjustments—is handled directly by the account owner.

Here are the primary reasons you may see a charge on your statement:
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1. Automatic Renewals & Inactive Accounts

All paid subscriptions are set to renew automatically at the end of your billing cycle (monthly or yearly).

  • Inactive Accounts: If an account is not being used but the subscription was never officially canceled, the charges remain legitimate. It is the user's responsibility to manage their billing status.

  • Unused Credits: We provide a full set of generation credits upon every renewal. Whether or not these credits are utilized is at the user's discretion; unused credits from an inactive account do not qualify for a refund.

2. Adding Team Members

Simplified plans are often per-seat. You will see a new charge whenever a new member is added to your workspace.

  • Multiple Teams: If you are an administrator for more than one workspace, ensure you check all of them. Adding a member to any team under your administration will trigger a charge.

  • Departed Employees: We are not responsible for internal team management. If a member is no longer with your company but their seat remains active in your workspace, the billing will continue.

Pro-Tip: Billing is tied to the Account Owner by default. If you need invoices sent to a specific department (like a CFO or Billing email), please contact our team via Live Chat to request this modification.
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3. Cancellation Authority

To protect the security of your data and financial information, we have strict protocols for cancellation requests:

  • Limited Members: Workspace members or account admins with limited access cannot request a cancellation.

  • Verification: Only the Account Owner (or someone providing the full, verified account information) can authorize a cancellation or billing change.

Refund Policy

All charges on Simplified are governed by our standard terms. For more detailed information regarding eligibility and processing, please refer to our Official Refund Policy.
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Still have questions? If you’ve reviewed the points above and still need assistance, please contact us through our Live Chat. We’re happy to help you identify the source of a charge!

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