Connections between Simplified and your social channel require access tokens. From time to time the access token for your social channels will expire.
This is normal behavior and happens as a result of the social network making changes to keep your account secure and safe. Tokens can also expire as a result of a number of reasons, including password changes and explicit lifespans of an access token.
In most cases, social channels only need a simple refresh to be reconnected (to do this, go to your Simplified dashboard and refresh the channel, especially after changing your username or password).
To learn best practices to keep your channels connected, click here. Most commonly, channels only require a simple refresh. However, sometimes a simple refresh isn't enough, and instead your channel will need to be completely reauthorized. Keep reading to learn how to do it.
Refreshing your channel
1 - Go to 'Publishing', then click the '...' at the end of the list of accounts, then click 'Open Full List'.
2 - Click the '...' button next to the account you want to refresh, then click 'Account Settings'.
3 - Click the 'Refresh Account Data' button next to the social channel.
4 - If the account isn't expired, nothing will happen and you're good to go.
5 - If the channel was expired, then you'll be prompted to enter your login details and after that, you're good to keep publishing.
note: For Facebook groups, you must be logged into the Facebook profile that originally connected the group and your personal Facebook profile must be an admin on the group.
note: For Facebook Pages, you must be logged into the personal Facebook profile that has the admin role on the Page.
note: For Instagram, you must be logged into the Instagram business account that you wish to refresh within Simplified.
6 - If you have any failed posts in your publishing queue, retry publishing them. Click the failed post, then 'Repeat Post'. Schedule the failed post, add to queue or Publish now.
Reauthorizing your channel
When refreshing your channels isn't enough, it might mean your channels need to be fully reauthorized.
Follow the steps below to reauthorize each social channel.
Facebook and Instagram accounts
1 - To reconnect Instagram and Facebook accounts, follow this article.
TikTok accounts
1 - Go to your TikTok account and click Profile in the bottom right.
2 - Click the 3-line icon in the top right to get to your settings.
3 - Click Security and login.
4 - Click Manage app permissions.
5 - Click Remove access to remove Simplified's access.
6 - Go back to your Simplified account, and refresh your TikTok account again, making sure to accept all permissions during the authorization process.
Twitter accounts
Go to your Twitter account, click More on the left panel of the dashboard and then choose Settings and Privacy from the menu that appears.
Click on Apps and Sessions under the Data and Permissions area.
You should then see a list of apps. Find Simplified and click Revoke Access.
Go back to your Simplified account, and refresh your Twitter account again, making sure to accept all permissions during the authorization process.
LinkedIn accounts
Go to your LinkedIn account, click on your profile image in the top right corner, and then click Settings & Privacy.
Click on Data Privacy on the left hand side, then click Other Applications.
Click on Permitted Services (or click this link to go directly there). Find Simplified on the list of authorized apps and click Remove.
Go back to your Simplified account, and refresh your LinkedIn account again, making sure to accept all permissions during the authorization process.
note: to refresh your account, your personal LinkedIn profile will either need to be the owner of the page or have the "Super Page Admin" role in order to reauthorize the connection.
note: If multiple LinkedIn pages were authorized through your own personal LinkedIn profile, refreshing one of them should also refresh the rest.
Pinterest accounts
Go to your Pinterest account, click on the arrow at the top left of your account and then click on Settings.
Click Apps on the left hand side (or click this link to go directly there).
Find Simplified on the list of authorized apps and click Revoke access.
Go back to your Simplified account, and refresh your Pinterest account again, making sure to accept all permissions during the authorization process.
Google Business Profile accounts
Go to your GBP account, click on your profile image in the top right corner, and then click Manage your Google account
Click Security on the left hand side (or click this link to go directly there).
Select Signing in to other sites / Signing in with Google
Find Simplified on the list of authorized apps and click Remove Access.
Go back to your Simplified account, and refresh your GBP account again, making sure to accept all permissions during the authorization process.
