If you're attempting to reply to a Facebook message in Simplified's Inbox but can only save notes, here's what you need to know:
First, make sure that when you're in the inbox, you've selected the 'message' option instead of the 'note' option to respond to your messages. Here's an article that will guide you through the process.
Second, Facebook might invalidate your messages or comments due to its policies, as posting the same content repeatedly on Facebook is not allowed.
If you believe this is the reason you're unable to reply to your messages, we recommend adjusting your responses slightly. You can use our content rewriting template or utilize our AI assistant to generate more personalized replies.
Third, there may be an issue with your Simplified-Facebook connection or a lack of permissions.
To resolve this, please visit https://www.facebook.com/settings?tab=business_tools&ref=settings and click on "View and edit" next to Simplified app and check if you have granted all the necessary permissions. Especially this one, which is used for sending messages:
If you see all permissions checked and it still doesn't work, please try to follow points 2- 4 from this tutorial.
🆘 If you continue to experience issues, feel free to reach out to us through our customer support channel. Our team will review your case and work to resolve it as soon as possible.