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How to solve problems with Facebook Connections
How to solve problems with Facebook Connections

Not seeing your Facebook account listed? Follow these solutions to solve this issue.

Laila avatar
Written by Laila
Updated over a week ago

Some problems may occur when connecting or reconnecting your Facebook account, due to Facebook's APIs' nature.

If you’re not seeing your Facebook account listed when connecting your account, or when trying to reconnect your Facebook account after disconnection, the issue may be happening because of one of the three reasons:

  • Your personal Facebook profile doesn’t have the admin role on the Page that is linked to your Instagram account;

  • Permissions for Simplified to access your Facebook account haven’t been set up.

⚠️Note: If you using the New Pages Experience, follow the steps on this article.

Keep reading for troubleshooting.

1 - Check if you have the right authorization to post. Here’s how:

  • Check if you are an administrator of the page. ( check here)

  • This error occurs when the Facebook administrator who connected the page to Simplified was removed as an admin by the Facebook page owner. In this case, you can't post on the platform using Simplified. A current Facebook admin must reconnect and reauthorize the page in Simplified.

  • To reconnect your Facebook page, you must be the Simplified Account Owner or have the Admin profiles and permissions, as well as be an admin for the Facebook Page you want to connect.

2 - Check if Simplified has the permissions required to access your Facebook account. Here’s how:

  • Click on Business Integrations on the left side menu.

  • Find Simplified in the list, then click View and Edit. A pop-up window will open.

  • Check if all Facebook Pages are checked in the pop up window. Expand the list if necessary.

  • After checking all checkboxes, try connecting your Facebook account to Simplified again.

  • If there aren't any individual pages listed on the screen shown above, then that means that you’ve previously granted Simplified permissions to access all Pages. In this case, you won’t need to check any Pages here, and you'll just need to follow the steps in the next section.

3- If you followed those steps and

  • still experience the same issue; or

  • didn’t see Pages to add as described above,

  • On the "Business Integration" section, find Simplified on the list, check the box next to "View and edit", then click the "Remove" button above.

  • On the pop up window that will appear, leave all boxes unchecked, and click "Remove" again to confirm.

⚠️Note: when removing Simplified from your Business Integrations in Facebook, this will disconnect any existing Facebook and Instagram channels you have connected to Simplified and those will need to be reconnected. The reauthorization steps will not remove any posts already in Simplified, they only re-establish your connection.

⚠️Note: Do not change anything on the "Choose what you allow" option. Modifying those permissions will block Simplified form authenticating with Facebook and it will not be possible to connect your Instagram account.

4- You followed all those steps and is still unable to connect your Facebook account:

  • Make sure your Facebook settings aren't set up to restrict third-party access.

  • Go to your Facebook account settings, and check to see if you have enabled third-party access to your account.

  • Make sure you do this for your personal account. Even if your business account doesn’t have any restrictions, your business page is run from your personal account, so it’s important to have the appropriate permissions set up from your personal account.

That’s it! Now you can start publishing and scheduling posts to your Facebook account!

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