Our Refund Policy at a Glance: |
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Simplified Refund & Cancellation Policy
1. General Refund Policy
Simplified is a self-service platform. All subscriptions, including monthly and annual plans, are non-refundable. When you purchase a subscription or a renewal is processed, the credits and features are provisioned to your account immediately; therefore, we do not offer refunds for cancellations, unused credits, or downgrades.
2. Trial Period & Conversions
Automatic Renewal: If you initiate a $1 or $0 trial, it will automatically convert to a paid subscription at the end of the 7-day period.
Cancellation Deadline: To avoid being charged, you must cancel at least 24 hours before the 7-day trial expires.
No Trial Refunds: Trials that were not canceled before the renewal date are billed correctly according to the terms agreed upon at sign-up and do not qualify for a refund.
3. User Responsibility (Self-Service Model)
Account Management: As a user, you are solely responsible for managing your account, billing cycles, and cancellations.
How to Cancel: Cancellations must be performed by the user directly through the Profile > Billing section of the dashboard.
Contact Not Required: Users do not need to contact Support to cancel. However, please note that deleting an app, deleting account data, or simply not logging in does not constitute a cancellation. Your subscription remains active until you manually cancel it via the Billing portal.
4. AI Generation Quality
Prompt-Based Results: The quality and accuracy of AI-generated content are directly related to the user’s input and prompts.
No Refunds for Output: We do not issue refunds if the AI results do not "match your vision." Instead, our support team is available via Live Chat to help you optimize your prompts and improve your results.
5. Technical Issues & Errors
Reporting: If you experience a verified technical failure or a persistent generation error, you must report it immediately via the Live Chat located within your dashboard.
Documentation: You must provide screenshots and a detailed explanation of the error for our engineering team to review.
Resolution: If a technical issue is found to be on our end and prevented you from using the service, we may consider a refund—provided the issue was reported and the subscription was paid within the last 24 hours.
6. Post-Cancellation Access
When you cancel a paid plan, your account will remain active with full premium access until the final day of your current billing cycle. After this date, your workspace will automatically transition to the Free Forever Plan.
💳 Add-on Credits Refund Policy
In addition to our standard subscription plans, Simplified allows users to purchase Add-on Credits for AI generation. Please review the following terms regarding these purchases:
Non-Refundable Purchases: All payments made for Add-on Credits are final and non-refundable. We do not offer monetary refunds for purchased credit packs, regardless of whether the credits have been used.
Prompt-Based Results: AI generation is a collaborative process. The quality and style of the output are highly dependent on the user's input (the prompt). Dissatisfaction with the creative result of a prompt is not a valid reason for a monetary refund.
Content Restrictions & Censorship: Our AI models include safety filters. If a generation is blocked or restricted due to a prompt that violates safety guidelines, the system is designed to protect the platform's integrity.
Failed Generations: In most cases, our system does not deduct credits if a generation fails technically.
If you believe credits were deducted for a failed task, please contact our support team via Live Chat. We can investigate and, if verified, refund the credits back to your account balance.
Please note: We can only restore the digital credits to your Simplified workspace; we cannot refund the original purchase price to your bank account.
Chargebacks & Payment Disputes
Simplified has a zero-tolerance policy regarding fraudulent chargebacks.
Dispute Process: If you initiate a chargeback or payment dispute with your bank, we will provide our system logs, signed Terms of Service, and evidence of service provisioning to the financial institution to contest the claim.
Account Suspension: Immediately upon the initiation of a chargeback, your workspace and account will be locked and suspended. Access to all projects, data, and features will be revoked until the dispute is fully settled.
Reactivation: If a chargeback is won by the merchant (Simplified), the account may remain closed at our discretion. We encourage users to contact our support team to resolve billing issues before involving a bank.If you believe there's been an error
If you believe there's been an error, please contact us immediately to try to solve the issue. Cancel or downgrade your plan, then message us on our Chat within the Simplified app.
Provide your email, account information, sign-up date, and cancellation request date to speed up any due refund process (if applicable).
If applicable, refund requests may take up to 2 days to be processed and can take between 10 and 30 business days to reflect in your original payment method.